Tango Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
RaaS API v2 - Production Operational
90 days ago
100.0 % uptime
Today
RaaS API v2 - Sandbox Operational
90 days ago
100.0 % uptime
Today
Tango Portal Operational
90 days ago
99.27 % uptime
Today
Reward Link - Production Operational
Reward Link - Sandbox Operational
Tango Card Website Operational
90 days ago
100.0 % uptime
Today
Help Centers Operational
Rewards Genius - Production Operational
Item Operational
Landing Page Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance Notification: Open Loop and Physical Gift Card Orders Sep 8, 2026 20:30-22:30 PDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 08, 2026 - 20:30 PDT
Scheduled - Dear Customer,

Tango will perform scheduled maintenance that will impact orders for Open Loop Prepaid cards and some physical gift cards.

Maintenance window

Tuesday, September 8, 2026, through Wednesday, September 9, 2026
10:30 p.m.–12:30 a.m. CST

Expected impact

During this maintenance window:


- All real-time Open Loop Prepaid card orders will fail.
- Some physical gift card orders may also be affected.
- Portal and API ordering will be impacted.
- Integration (Salesforce, Qualtrics, etc.) will be impacted
- Recipients using MyPrepaidCenter.com will be impacted

Please plan affected card orders outside this maintenance window whenever possible. Normal ordering service is expected to resume after maintenance is complete.

Thank you for your understanding.

Tango
Aug 25, 2026 - 15:17 PDT
System Metrics Month Week Day
Production RaaS API - Uptime
Fetching
Production RaaS API - Response Time
Fetching
Production Tango Portal - Uptime
Fetching
Production Tango Portal - Response Time
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Sandbox RaaS API - Uptime
Fetching
Tango Website - Uptime
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Production Reward Link - Uptime
Fetching
Aug 27, 2026

No incidents reported today.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026
Customers unable to login to Tango Portal
Resolved - This incident has been resolved.
Aug 23, 13:03 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 23, 12:09 PDT
Investigating - Some customers are unable to login to Tango Portal. We are investigating the issue and working towards a resolution as soon as possible.
Aug 23, 11:36 PDT
Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026
Rewards sent to Outlook email addresses bounced for some recipients between Friday, August 14, and Sunday, August 16. All systems are now recovering, and we are actively monitoring the situation.
Resolved - This incident is resolved now.
Aug 20, 09:22 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 17, 10:13 PDT
Investigating - Rewards sent to Outlook email addresses bounced for some recipients between Friday, August 14, and Sunday, August 16. All systems are now recovering, and we are actively monitoring the situation.
Aug 17, 10:13 PDT
Some customers are experiencing issues logging into Tango Portal Production, this is intermittent issue
Resolved - This incident is resolved now.
Aug 20, 09:21 PDT
Update - We are continuing to monitor for any further issues.
Aug 20, 09:21 PDT
Monitoring - The system is stabilizing now. Our engineering is continuing to monitor this actively.
Aug 18, 09:57 PDT
Update - We are investigating this actively. This could also impact order placement.
Aug 18, 09:54 PDT
Update - We are continuing to investigate this issue.
Aug 18, 09:50 PDT
Investigating - We are actively investigating this issue.
Aug 18, 09:47 PDT
Aug 19, 2026

No incidents reported.

Aug 18, 2026
Disbursement Link redemptions are failing
Resolved - This incident has been resolved.
Aug 18, 06:58 PDT
Investigating - We are aware of an issue preventing recipients from redeeming value through disbursement links. The disruption is the result of an outage affecting one of our suppliers.
We understand the inconvenience this may cause and are actively engaged with the supplier to restore normal redemption functionality. Additional updates will be provided as we learn more.
Aug 11, 23:15 PDT
Aug 17, 2026
Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

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